Privacy Policy
At Treestar, we are committed to protecting the privacy and confidentiality of our clients and visitors. This Privacy Policy outlines how we collect, use, disclose, and store personal information when you use our website or engage with our counseling services. By accessing our website or utilising our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
We may collect personal information when you voluntarily provide it to us, such as when you fill out contact forms, request appointments, or communicate with us via email or telephone. This information may include:
- Full name
- Contact information (email address, phone number)
- Residential address
- Date of birth
- Health and medical history
- Billing and payment information
You can withdraw your consent and disengage from counselling at any time.
Website Usage Information
When you visit our website, we may collect certain non-personal information automatically, such as your IP address, browser type, operating system, referring website, pages viewed, and the date and time of your visit. We use this information to improve our website’s functionality and user experience.
2. Use of Information
Provision of Counseling Services
We use the personal information you provide to deliver and manage our counseling services. This includes scheduling appointments, maintaining records, and contacting you regarding your sessions.
Communication
We may use your contact information to respond to your inquiries, send you important updates or notifications, and provide relevant information about our services.
Marketing and Promotional Communications
With your consent, we may use your personal information to send you marketing and promotional communications about our services, special offers, or events. You can opt-out of receiving such communications at any time.
3. Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure
- Where required or authorised by law
4. Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
5. Accessing Your Information
You have the right to access the personal information we hold about you. If you would like to review, modify, or delete your personal information, please contact us using the information provided in Section 6.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
6. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: info@treestar.au or 1300 854 645.
Maintaining the Quality of your Personal Information
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be effective as of the date indicated at the beginning of the Privacy Policy.
By using our website or engaging with our counseling services after any changes to this Privacy Policy, you acknowledge and accept the revised Privacy Policy.
Thank you for entrusting Treestar with your personal information. We are dedicated to maintaining your privacy and providing quality counseling services.